In this video a former family counselor at a funeral home explains his experience being trained to take advantage of vulnerable survivors when planning funerals. He was paid 30% commission on the total cost of a funeral.
The Funeral Consumers Alliance (FCA) and Consumer Federation of America (CFA) released a report based on a national survey of the prices and price disclosures of a representative sample of 150 funeral homes from ten different regions of the USA.
The survey revealed significant price differences – for example, from $2,580 to $13,800 for a full-service funeral – and the failure of most funeral homes to disclose their prices adequately: Only 38 of the 150 homes (25%) fully disclosed prices on their websites, while 24 (16%) failed to fully disclose prices both on their website and in response to an email and a phone call.
“Most funeral homes need to give consumers much better access to price information,” said Josh Slocum, FCA’s Executive Director. “The Federal Trade Commission should update antiquated disclosure rules developed in the pre-Internet 1980s, just as California has successfully done,” he added.
For example, California requires funeral homes to disclose on their websites the same prices the FTC requires funeral homes to disclose by phone or in an in-person visit. 13 of 15 surveyed California funeral homes fully disclosed prices on their websites.
“The FTC needs to require funeral homes to disclose prices clearly and completely on their websites,” said FCA’s Slocum. “This disclosure will greatly increase consumer search for price information. It will also allow journalists, consumer information services, and consumer groups to much more easily research, compare, and report on prices,” Slocum added.
See our previous post on shopping for funeral services.
Full press release on the national funeral cost study.
in 1972, the Federal Trade Commission began a decade-long investigation into the industry’s anticompetitive practices. In 1984 the FTC passed the Funeral Rule, which ended prepackaging and forced funeral homes to provide price sheets and offer services and products a la carte.
The law also requires funeral homes to let consumers bring their own casket at no charge. Malamas was far from the first to spot an opportunity. Online retailers began appearing in the late 1990s, and Costco jumped into the game in 2004, to much media coverage….
In 1960 fewer than 4 percent of dead Americans were cremated, according to the Cremation Association of North America. In 2012 the figure was 43 percent and is expected to continue rising. Cremations cost less than a third of traditional funerals.
Consumers deserve better than the exploitation of their emotions by those seeking to charge outrageous amounts for funeral services. We need entrepreneurs like Jim Malamas, ACE Caskets, and large companies like Costco that are focused on customer value instead of those trying to line their pockets when people are emotionally vulnerable.
Cremations are increasing for several reasons but the high cost of burial is likely a very significant factor.
The large companies are needed to fight the law suits brought by those taking advantage of consumers today and to fight through the corruption of the current system. The corruption of the current political system is used by those taking advantage of consumers to give politicians cash so they will introduce anti-competitive practices into state regulation and laws. These are overturned with enough cash to pay lawyers to fight the corruption but it costs money so we need large companies that can afford to fight it to be involved.
Related: Shopping for Funeral Services (FTC help for consumers) – Statistics on cremation – Funeral Director Comments on the Bad Practices in the Funeral Industry – Final Rights: Reclaiming the American Way of Death
I would rather reduce the excessive costs the system currently imposes. But that is still a work in progress. As long as the excessive costs remain this is one option for those that don’t leave an estate sufficient for covering the costs.
With the average funeral now topping $7,045, according to the National Funeral Directors Association, families often find that saying goodbye to their loved ones comes with a higher price tag than they anticipated.
GoFundMe is currently hosting more than 8,000 funeral campaigns.
A crowdfunding campaign can also turn into an online memorial, a place for loved ones to share special memories and connect with others in a shared grief.
“The original intent and purpose [of a funeral crowdfunding campaign] is to raise money but, in a dark time, it’s also a place to celebrate a loved one’s life,” says Vargas. “It brings people together from all over the country who can’t make it to the funeral but want to say goodbye.”
I do like the idea of online memorials that let people share their thoughts and feelings.
Sadly our world if full of scammers. I would donate to one of these funds without real world confirmation that it was properly set up. I can certainly imagine criminals will post such things about people that really died and then take the money and run. This is sad, but I feel a likely scenario.
The Federal Trade Commission has a consumer information site with information on shopping for funeral services. The take on the process is obviously very influenced by the lobbyist for the funeral services industry but it does provide some guidelines to avoid the worst fraud and abuse by those seeking to take advantage of those grieving.
Some of the tips include:
- Shop around in advance. Compare prices from at least two funeral homes. Remember that you can supply your own casket or urn.
- Provide the funeral home with a casket or urn you buy elsewhere. The funeral provider cannot refuse to handle a casket or urn you bought online, at a local casket store, or somewhere else — or charge you a fee to do it. The funeral home cannot require you to be there when the casket or urn is delivered to them. (note from affordable funeral blog: Costco provides good casket options)
- Ask for a price list. The law requires funeral homes to give you written price lists for products and services.
- Resist pressure to buy goods and services you don’t really want or need.
- Avoid emotional overspending. It’s not necessary to have the fanciest casket or the most elaborate funeral to properly honor a loved one.
- Recognize your rights. Laws regarding funerals and burials vary from state to state. It’s a smart move to know which goods or services the law requires you to purchase and which are optional.
- Make funeral arrangements without embalming. No state law requires routine embalming for every death. Some states require embalming or refrigeration if the body is not buried or cremated within a certain time; some states don’t require it at all. In most cases, refrigeration is an acceptable alternative. In addition, you may choose services like direct cremation and immediate burial, which don’t require any form of preservation. Many funeral homes have a policy requiring embalming if the body is to be publicly viewed, but this is not required by law in most states. Ask if the funeral home offers private family viewing without embalming. If some form of preservation is a practical necessity, ask the funeral home if refrigeration is available.
- Shop in advance. It allows you to comparison shop without time constraints, creates an opportunity for family discussion, and lifts some of the burden from your family.
Informative post on Reddit by a funeral director that is not happy with the state of their industry:
Do yourself a favor and read the FTC Funeral Rule. It’s very clear and concise in stating what you as the consumer are required to do and what rights you have. Did you know the casket I’m selling you for $5000 is really just a nicely decorated plywood box? If you were smarter, you’d know you don’t have to buy that from me. In fact, the law requires me to allow you to “BYOB.” Costco and Wal-Mart sell very reasonably priced nice caskets on their websites. If you happen to be armed with that tidbit of information, I’ll try to make it a practical issue: it will be easier to use the caskets we already have here. Another line of crap. All of the caskets at the funeral home are demo models (and are actually nice napping spots on slow days). Anything you buy will be delivered to the funeral home via freight the next day, just like the Wal-Mart caskets.
Another well-worn sales tactic is to try to shame you into going along with the exorbitant cost, implying you didn’t really love grandma enough if you spend less than five figures with me. You should know, by the way, that everything you buy from me – a guestbook, prayer cards, even the damn obituary notices – is marked up at least 200%. See the picture I’m painting here, kids? Smoke and mirrors. It hasn’t always been like this, but with the corporatization of the death care industry, the almighty dollar is the only consideration anymore.
It is a shame so many in the funeral industry have made the decision to take advantage of people in their time of distress. It is also a shame numerous legislators have been paid to, and then do, create legislation that makes it difficult for those trying to provide assistance to those in need.
Two of leading advocates for consumer rights in dealing with the funeral industry have written a book: Final Rights: Reclaiming the American Way of Death. Joshua Slocum is executive director of Funeral Consumers Alliance, a nonprofit with over 90 chapters throughout the USA and Lisa Carlson is executive director of Funeral Ethics Organization, a nonprofit that works with the funeral industry to try to improve its ethical standards.
Abuse of consumers by the funeral industry has only worsened in the decades since Jessica Mitford’s landmark expose The American Way of death. Families are exploited financially at a time of intense grief, prepaid funeral money vanishes into thin air. In eight states, families are denied the healing that can come from personal involvement in caring for their dead.
But a funeral consumer movement is awakening. As with natural childbirth and hospice, Americans are asserting their right to take charge of a major event in their lives. Many still want the help of a funeral director-but to assist, not to direct. And many are handling it themselves, with home burials, green burials, or direct arrangements with a crematory. Final Rights provides the information consumers need to take back their rights under existing law, while proposing legal changes that could benefit all Americans who will plan or pay for a funeral.
Death is inevitable. We may not like to think about the details but this blog is dedicated to helping people at that difficult time. It is much easier if you can take some time in advance and help those who will be asked to cope in the wake of your death to consider what should be done. This book is a helpful resource to aid that process.
The cost of coffins is often too expensive for those who must pay for the expenses of a funeral. And those fancy coffins are often be pushed on grieving relatives as an indication of how much the survivors care – which I hate. The amount you spend on a coffin says nothing about your love for the deceased. If you have lots of money to spare and you want to spend a great deal of money on a coffin, fine. My father’s coffin was hand made by a friend which was incredibly great – much more appropriate than a fancy coffin, in my opinion, and my father’s.
Forty-five year-old Randy Schnobrich, a professional woodworker in Grand Marais, told me that he’s noticed people are paying more attention to green burial options in recent years
Schnobrich’s course costs $700 ($470 materials + $225 tuition) and participants spend three days constructing a coffin out of inch-thick cabinet grade pine. The caskets are made mainly with hand tools (planes and saws).
“You could obviously just use machinery and blast right through [the project] but that’s kind of not the essence of the school,”
Although the course fee includes all materials, one woman who took the course provided her own lumber. Planks from a pecan tree milled on her parents property were used.
Making your own coffin isn’t going to appeal to everyone. But many would value such a connection to the cycle of life. This option is not only are personal and environmentally friendly but save you money that can be used to enjoy life instead of just burying it in the ground.
Survey shows that funeral costs have risen by 61% over the past seven years… “As a nation we need a wake-up call. Our research indicates that although there is indeed openness to talking about death, action is still greatly lacking. Steps need to be taken to avert the sort of distress and concern experienced by the nearly one-in-five people who struggle with funeral costs.”
Well said. And we need to look for more affordable solutions that demonstrate love and respect.
The costs increases could have soon been worse but the Church of England blocked funeral cost increases:
The Church of England has thrown out plans to increase the cost of weddings and funerals by nearly 50 per cent after hearing of widespread opposition among the clergy.
Though actually when you read the full article it isn’t as clear as that. The basic fee increased but extra fees were eliminated.
The UK government has a program that may help low income citizens with funeral costs. The government funeral payment includes necessary burial or cremation fees, certain other specified expenses and up to £700 for any other funeral expenses.
I am frustrated with how some people take advantage of others who are facing a difficult time in their lives when coping with the deal of a loved one. People have enough to deal with when a loved one dies they should have honest and well meaning advice to help guide them. This site aims to do that as part on my new site on money matters in general.
I actually remember hearing about the pressure tactics used by some to get people to pay way more for a coffin than they would chose to given all their other priorities. The prices are often incredibly high and the tactics used to pressure people into paying more by making it seem like avoiding wasting money on a funeral casket is somehow a sign of not enough love for the deceased I find disheartening. For my father’s funeral our friend made my father’s casket himself and some of those he worked with dug his grave. How much more loving a gesture can there be? That is far more special I think than spending huge amounts of money.
I can’t remember exactly how it happened. I can’t remember if he said he wanted a simple pine box coffin first, I think he did. It is the type of thing he definitely would have wanted – a simple coffin. He wouldn’t want to waste money on a fancy casket. He spent money much more sensibly in my opinion, on things like travel, saving for retirement and paying for his kids education. What is right for each person is up to them and those that love them, but equating the fanciness of the casket with how much the person is loved and respected is wrong.
A funeral is a difficult time. And a meaningful time. And a time when people are venerable. I hope this site can help people find honorable solutions that are also affordable and fitting for their needs.